Introduction
This Privacy Policy explains how Lollie’s Handmade (“we,” “us,” or “our”) collects, uses, and discloses information from and about users (each, a “user”) of our website located at www.lollies.co.za (the “Website”).
Data Collection
We collect the following information from users:
- Name
- Surname
- Email address
- Cellphone number
- Services user is interested in
We collect this information through a contact form on the Website.
Cookies and Tracking Technologies
We use cookies and other tracking technologies, such as Google Tag Manager, to track user activity on the Website and personalize content. These technologies may collect information such as browsing history, IP address, and device type.
We have implemented the GDPR Cookie Compliance plugin to obtain user consent before placing cookies on their devices. The plugin displays a banner informing users about cookie usage and offers options to accept or reject cookies.
Data Usage
We use the collected information for the following purposes:
- To respond to user inquiries and provide information about our services.
- To personalize user experience on the Website.
- To analyze website traffic and user behavior for improvement purposes.
We will not share user information with any third parties except for Google Analytics and Google Ads, solely for the purposes of website analytics and advertising.
Data Security
We take reasonable steps to protect user information from unauthorized access, disclosure, alteration, or destruction. This includes using strong passwords, two-factor authentication, and secure storage practices.
In the event of a data breach or security incident, we will notify affected users promptly and take appropriate steps to mitigate the risk.
User Rights
Users have the following rights regarding their information:
- Access: Users can request a copy of the information we hold about them.
- Correction: Users can request us to correct any inaccurate information about them.
- Deletion: Users can request us to delete their information.
- Objection: Users can object to the processing of their information.
Users can exercise their rights by contacting us at info@lollies.co.za.
Children’s Privacy
We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us at info@lollies.co.za. We will delete any information collected from a child under 13.
Third-Party Services
We use Google Analytics and Google Ads. These services have their own privacy policies, which you can review here:
- Google Analytics: https://myaccount.google.com/privacypolicy
- Google Ads: https://support.google.com/adspolicy/answer/54817?hl=en
Legal and Compliance
We are based in South Africa and comply with the Protection of Personal Information Act (POPIA).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on the Website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@lollies.co.za.
This Privacy Policy is effective as of September 26, 2024.
Additional Notes:
You can find more information about POPIA on the Information Regulator of South Africa’s website: https://inforegulator.org.za/
